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Meta Confirms ‘Software Update Issue’ Impacting Quest 2, Quest 3, and Quest 3S Headsets (Updated)

**Meta Confirms ‘Software Update Issue’ Impacting Quest 2, Quest 3, and Quest 3S Headsets (Updated)**

Meta, the tech giant behind the popular Quest line of virtual reality (VR) headsets, has confirmed a widespread issue related to a recent software update that has impacted the functionality of its Quest 2, Quest 3, and Quest 3S devices. The company has acknowledged the problem and is actively working on a resolution, but the issue has left many users frustrated as they experience disruptions in their VR experiences.

### **The Issue at Hand**

The problem stems from a software update that was rolled out to Quest devices earlier this week. According to Meta, the update was intended to improve system performance, enhance security, and introduce new features. However, shortly after its release, users began reporting a range of issues, including:

– **System Freezes:** Some users reported that their headsets would freeze during startup or while navigating the home menu.
– **App Crashes:** Popular VR apps and games, including Beat Saber and Horizon Worlds, have been crashing unexpectedly.
– **Tracking Problems:** Several users have experienced issues with hand and controller tracking, making it difficult to interact with VR environments.
– **Battery Drain:** A number of users noted that their headsets were draining battery at an unusually fast rate, even when in standby mode.

The issue appears to affect all three models—Quest 2, Quest 3, and the recently released Quest 3S—though the severity of the problems varies from user to user.

### **Meta’s Response**

In a statement released on its official support page, Meta confirmed the existence of the issue, describing it as a “software update issue” that has impacted a subset of users. The company apologized for the inconvenience and assured users that its engineering team is working around the clock to identify the root cause and deploy a fix.

“We are aware of an issue affecting some Quest 2, Quest 3, and Quest 3S users following our latest software update,” the statement read. “We take these matters seriously and are committed to resolving the issue as quickly as possible. We appreciate your patience as we work to restore full functionality to your devices.”

### **Temporary Workarounds**

While Meta works on a permanent fix, the company has provided some temporary workarounds for affected users:

1. **Restart Your Device:** A simple restart has resolved the issue for some users. To do this, hold down the power button until the headset turns off, then turn it back on.
2. **Factory Reset:** For users experiencing severe issues, a factory reset may help. However, this will erase all data on the device, so it should be used as a last resort.
3. **Disable Auto-Updates:** To prevent further complications, Meta recommends disabling automatic updates in the settings menu until the issue is resolved.
4. **Contact Support:** If the above steps do not resolve the issue,