Insights from Top CEOs of Twilio, Veeva, Amplitude, HubSpot, Gainsight and More on the Best Time to Introduce a Second Product in Your Business | SaaStr

As a business owner, you may be wondering when the best time is to introduce a second product to your company. It’s a question that many CEOs have grappled with, and one that can have a significant impact on the success of your business. Fortunately, some of the top CEOs in the industry have shared their insights on this topic, providing valuable advice for those looking to expand their product offerings.

One of the key factors to consider when introducing a second product is the stage of your business. According to Twilio CEO Jeff Lawson, it’s important to have a solid foundation before expanding your product line. “You need to have a strong core product that’s generating revenue and has a clear value proposition,” he says. “Once you have that, you can start thinking about adding additional products that complement your core offering.”

Similarly, Veeva CEO Peter Gassner advises businesses to focus on their core competencies before branching out. “You need to be really good at what you do before you start adding new products,” he says. “If you’re not the best in your market, you’re going to struggle to compete with companies that are.”

Another important consideration is customer demand. Amplitude CEO Spenser Skates suggests looking at your customer base to determine if there’s a need for a second product. “If you’re seeing a lot of demand for a particular feature or functionality, that’s a good indication that there’s an opportunity to expand your product line,” he says.

HubSpot CEO Brian Halligan agrees, adding that customer feedback should be a key driver in product development. “We listen closely to our customers and use their feedback to inform our product roadmap,” he says. “If we see a consistent need for a new product or feature, we’ll explore it further.”

Of course, introducing a second product also comes with its own set of challenges. Gainsight CEO Nick Mehta warns that businesses need to be prepared for the additional resources and investment required to launch a new product. “You need to have a clear understanding of the costs involved and be willing to invest in the necessary infrastructure and talent,” he says.

Ultimately, the decision to introduce a second product should be based on a careful analysis of your business’s strengths, customer demand, and available resources. By taking the time to consider these factors and seeking advice from industry experts, you can make an informed decision that sets your business up for success.

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• Source: Plato Data Intelligence.